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Nevada 211, a program of the Nevada Department of Health and Human Services, is committed to helping Nevadans connect with the services they need.

PRIVACY POLICY

This Privacy Policy (“Policy”) explains how Nevada 211 (“we,” “us,” or “our”) collects, uses, and protects the information obtained from users of https://Nevada211.org/ (”website”) and our mobile applications (“Apps”)

At Nevada 211, one of our main priorities is the privacy of our visitors. This Privacy Policy document explains the types of information that Nevada 211 collects and records, as well as how we use this information.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at zynda.sellers@moneymanagement.org.

This Privacy Policy applies only to our online activities and is valid for visitors to our apps and website with regard to the information that they share and/or collect on Nevada 211. This policy is not applicable to any information collected offline or via channels other than the apps and website.

By using our apps and website, you hereby consent to our Privacy Policy and agree to its terms.

INFORMATION WE COLLECT

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, demographic information, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

HOW WE USE YOUR INFORMATION

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our apps and website
  • Improve, personalize, and expand our apps and website
  • Understand and analyze how you use our apps and website
  • Develop new products, services, features, and functionality
  • Communicate with you, including for customer service
  • Provide you with updates and other information relating to the apps and website
  • For marketing and promotional purposes

LOG FILES

Nevada 211 follows a standard procedure of using log files. These files log visitors when they visit websites. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

ADVERTISING PARTNERS PRIVACY POLICIES

You may consult this list to find the Privacy Policy for each of the advertising partners of Nevada 211.

Third-party ad servers or ad networks use technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Nevada 211, which are sent directly to users’ browsers. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Nevada 211 has no access to or control over these cookies that are used by third-party advertisers.

THIRD-PARTY PRIVACY POLICIES

In addition, Nevada 211 does reserve the right to provide user information to third parties when required to comply with U.S. law or legal procedure, to protect Nevada 211 or its users’ rights or property and in emergency situations if physical safety or health is at issue.

Nevada 211’s Privacy Policy does not apply to other advertisers or websites. Thus, we advise you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

CCPA PRIVACY RIGHTS (DO NOT SELL MY PERSONAL INFORMATION)

Under the CCPA, among other rights, California consumers have the right to:

  • Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
  • Request that a business delete any personal data about the consumer that a business has collected.
  • Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at zynda.sellers@moneymanagement.org

GDPR DATA PROTECTION RIGHTS

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
  • The right to erasure – You have the right to request that we erase your personal data.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data.
  • The right to object to processing – You have the right to object to our processing of your personal data.
  • The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you.

If you are located in the European Union or elsewhere outside of the United States, your use of this Site is at your own risk and initiative and you, not us, are responsible for compliance with any applicable local and national laws.

By using this Site, participating in any Site activities, and/or providing us with your personal information, you (i) consent to the transfers and processing of any information you provide to the Site; (ii) acknowledge that U.S. law provides a lower standard of protection for personal data than the laws of various countries including, but not limited to, the European Union; and (iii) understand that this Site will deal with your information in accordance with our Privacy Policy and U.S. law. Consequently, you hereby waive any claims that may arise under the laws and regulations that apply to you in any other country or jurisdiction.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at zynda.sellers@moneymanagement.org.

CHILDREN’S INFORMATION

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Applicability and Intended Users

The Nevada 211 Youth App is intended for use by children aged 12-18. By using this app, you confirm that you are within this age range or have obtained parental or legal guardian consent to use the App.

Information Collection
We may collect the following types of information from children using the App:

  • Device Information: device type, operating system, and unique device identifiers.
  • Usage Data: data related to the child’s interactions and usage of the App, including button and screen clicks.

Purpose of Information Collection
We collect children’s information to:

  • Improve App Experience: the collected information helps us enhance the functionality, features, and user experience of the App.
  • Provide Personalized Content: the information allows us to deliver tailored content, recommendations, or suggestions to children within the App.

Third-Party Services and Ad Networks
Our App may utilize third-party services or ad networks to support its functionality and serve age-appropriate advertisements. These services or networks may collect and process children’s information in accordance with their own privacy policies and applicable regulations. We ensure that any third parties we work with comply with children’s privacy regulations.

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