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Every hour of every day, someone in the Nevada needs essential services - from finding an after-school program to securing adequate care for a child or an aging parent. Faced with a dramatic increase in the number of agencies and help-lines, people often don't know where to turn. In many cases, people end up going without these necessary services because they do not know where to start. Nevada 2-1-1 helps people find and give help.
What:
2-1-1 is an easy-to-remember telephone number that connects callers to free information about critical health and human services available in their community.
When:
Nevada 2-1-1 launched in February 2006 and led by State of Nevada, United Way of Southern Nevada, United Way of Northern Nevada and the Sierra, Crisis Call Center, and HELP of Southern Nevada.
Since its inception, more than 260,000 people have benefited from this service that connects callers with essential information and referrals.
Why:
Until Nevada 2-1-1, there has been no single, comprehensive statewide provider of information and referrals for Nevadans. Because many health and human services providers offer specialized programs and services for those in need, clients were often confused or frustrated about where to turn for help.
Callers can access:
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Basic human needs resource (food, clothing, shelter, temporary financial assistance, transportation, disaster)
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Physical and mental health resources (crisis intervention, prenatal care, support groups, counseling, drug and alcohol intervention, rehabilitation, children’s health insurance programs)
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Financial stability (EITC, WIC, credit counseling, food stamps, rent and utility assistance, unemployment benefits, job training, education programs)
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Support for older Americans and persons with disabilities (home health care, adult day care, congregate meals, Meals on Wheels, respite care, transportation, homemaker services)
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Support for children, youth and families (childcare, after-school programs, family resource centers, summer camps, recreation programs, mentoring, tutoring, literacy programs, protective services)
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Volunteer opportunities and donations
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Support for community crisis or disaster recovery
Capabilities:
Nevada 2-1-1 service is currently available from 8 a.m. to midnight, Monday through Friday; from 8 a.m. to 4 p.m., Saturday and Sundays, excluding holidays.
Service is available to 99.5% of Nevada's population including most cellular subscribers. Service is currently available from 8 a.m. to midnight, Monday through Friday, from 8 a.m. to 4 p.m., Saturday and Sunday, excluding holidays.
2-1-1 is not a substitute for 9-1-1 (emergency services), 4-1-1 (telephone directory assistance) or other specialized hotlines or automated recordings. Those with hearing/speech impairments may access 2-1-1 services by calling 7-1-1. Translation services are available to those calling 2-1-1.
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